At Disaar.pk, we care deeply about your satisfaction and skin confidence. Our team is committed to providing you with high-quality skincare products in Pakistan, and we want your experience with us to be stress-free from start to finish. While we aim for perfection with every order, we understand that sometimes things can go wrong. That’s why we’ve created a clear and fair Refund & Returns Policy for all our valued customers.
📦 What Items Are Eligible for Return?
You can request a return or exchange if:
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You received the wrong product (wrong shade, type, or variant).
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Your item was damaged, broken, or leaked upon arrival.
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You received an expired or defective product.
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Your order is incomplete or items are missing.
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You received a duplicate item by mistake.
⚠️ Note: Due to hygiene, health, and safety reasons, used, opened, or unsealed products cannot be returned unless they are defective or damaged upon arrival.
⏰ Timeframe for Returns or Complaints
Please contact us within 3 days of receiving your order to qualify for a return, exchange, or refund. After this period, we may be unable to process your request.
💬 How to Request a Return or Refund
Follow these simple steps:
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Contact our support team via:
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WhatsApp: +923210349000
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Email: support@disaar.pk
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Instagram: disaar.pk
- Address: House No. E-471/1, Eden Cottages Road, New Iqbal Park, Lahore
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Provide:
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Your order number
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Photos of the product and packaging (for damage or wrong item)
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A brief description of the issue
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Our team will respond within 24–48 hours to assist you.
💰 Refund Methods
If your return is approved, we will offer:
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Store Credit / Voucher Code (valid for 90 days)
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Bank Transfer Refund (in special cases, usually within 7 business days)
No cash refunds are provided for online payments or COD orders.
🚚 Return Shipping Instructions
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You may be asked to return the product to our warehouse.
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If required, we will guide you on how and where to send the item.
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We recommend using a trackable courier service for your return.
🏢 Disaar.pk Office & Returns Address
Disaar.pk – Customer Service & Returns
House No. E-471/1, Eden Cottages Road, New Iqbal Park, Lahore
📞 Phone: +923210349000
📧 Email: support@disaar.pk
📌 Important Notes
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All returned items must be unused, sealed, and in original packaging.
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We reserve the right to reject return requests that violate our policy.
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All refund/exchange decisions are made after a quality check and approval.
