At Disaar.pk, your skin’s safety and satisfaction matter to us. Due to the personal and hygienic nature of skincare products, we follow a strict 7-day return and refund policy under the terms below.

7-Day Return Policy (Pakistan)

Customers may request a return or refund within 7 days of receiving the order, only if the product meets our eligibility criteria.

Eligibility for Returns

A skincare product is eligible for return/refund if:

• The product is unused, unopened, and sealed

• The original packaging, box, and safety seal are intact

• A valid order number or proof of purchase is provided

• The product was received damaged, defective, expired, or incorrect

Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

• Opened or used skincare products

• Products with broken seals

• Items damaged due to customer misuse or improper storage

• Products purchased during sales, promotions, or clearance (unless defective)

• Free samples or promotional items

Damaged, Defective, or Wrong Product

If you receive a product that is:

• Damaged

• Defective

• Expired

• Incorrect

Please contact us within 48 hours of delivery with clear images or videos as proof.

📧 Email: support@disaar.pk
📞 Phone: +92 321 0349000

Our team will review the case and guide you accordingly.

Refund Process

• Once your return is approved and the product is inspected, refunds will be processed within 7–10 working days

• Refunds will be issued via the original payment method or bank transfer

• Cash on Delivery (COD) refunds will be processed via bank transfer

Shipping Charges

• Shipping charges are non-refundable

• Return shipping costs are the customer’s responsibility, unless the error is from our side

Important Note

Disaar.pk reserves the right to accept or reject any return request that does not meet the above conditions to ensure product safety and hygiene for all customers.